Frequently Asked Questions

Crystalbyte Jewelry is an online jewellery store operated by CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED. The brand offers artificial gems, imitation jewellery and fashion jewellery for daily styling, gifting, festive looks and special occasions.

We offer fashion jewellery such as necklaces, earrings, rings, bangles, bracelets, pendants, artificial gems and imitation jewellery pieces suitable for casual outfits, festive wear, parties and gifting.

No. Our products are fashion jewellery, artificial gems and imitation jewellery. They are designed to give a premium and stylish look at accessible pricing, but they are not real gold, real diamond or certified precious gemstone jewellery.

Many designs can be used for daily wear, office looks and casual styling. For longer life, avoid water, perfume, sweat, sanitizer, cosmetics and harsh chemicals.

Keep jewellery away from water, perfume, cosmetics, sanitizer and moisture. After use, gently wipe it with a soft dry cloth and store it in a clean pouch, box or jewellery organiser.

Yes. Our jewellery styles are suitable for parties, festivals, family functions, gifting, celebrations and special occasions where you want a polished fashion look.

Visit the shop page, choose your jewellery product, add it to cart, enter your details and complete checkout using the available payment options shown on the website.

Order cancellation depends on the order status. If the order has not been processed or shipped, cancellation may be possible as per the Refund and Cancellation Policy.

Once your order is processed or shipped, tracking details may be shared through email, SMS, WhatsApp, account/order section or the order tracking page, depending on the available update method.

Yes. We provide shipping for eligible orders. Delivery timelines may vary depending on customer location, courier serviceability, public holidays, logistics conditions and product availability.

Free shipping may be available on selected products, offers or order values. Please check the product page, cart page or checkout page for current shipping details before placing an order.

Delivery time depends on your location and courier availability. Estimated timelines, if applicable, will be shown or communicated during the order process.

Please contact support with your order details, product photos and unboxing proof if required. The support team will review the issue and guide you as per the Return Policy.

Returns may be accepted only for eligible products and valid reasons as mentioned in the Return Policy. Please check the Return Policy page before raising a return request.

Refunds are processed only for eligible cases as per the Refund and Cancellation Policy. Refund timelines may depend on approval, payment method, bank processing and payment gateway process.

Replacement may be available for eligible cases such as wrong, damaged or defective product received, subject to policy terms, proof verification and product availability.

Available payment methods are shown during checkout. Payment options may change based on website settings, payment gateway availability and order eligibility.

Payments are generally processed through secure payment gateway systems. Crystalbyte Jewelry does not ask customers to share payment passwords, OTPs, card PINs or sensitive banking details through phone, email or chat.

You can contact us at info@crystalbytejewelry.in or call +91 9462477389 during working hours.

Our working hours are Monday to Friday, 9:00 AM to 6:00 PM.

The Grievance Officer is Aditya Kumar (DIN), Designation: Grievance Officer.

Crystalbyte Jewelry is operated by CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED. Address: 3rd Floor, KB-15 JTM Mall Road, Jagatpura, Jaipur, Rajasthan - 302017, India.