RETURN & REPLACEMENT POLICY

Last Updated: 13/04/2026

This Return & Replacement Policy outlines the terms under which CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”) accepts returns and provides replacements for products purchased from our website (“Website”).

1. NATURE OF PRODUCTS

We deal exclusively in fashion, imitation, and artificial jewellery.

We do not sell real gold, silver, precious metals, or precious gemstone jewellery.

2. RETURN ELIGIBILITY

We accept returns only in the following cases:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product received is significantly different from its description on the Website.

To be eligible for a return:

  • The return request must be raised within 48 hours of delivery.
  • The product must be unused, unworn, and returned in its original packaging.
  • Proof, including an unboxing video, photographs, or other supporting evidence, may be required.

3. NON-RETURNABLE ITEMS

Returns will not be accepted in the following cases:

  • Change of mind after purchase.
  • Products that have been used, worn, altered, or damaged by the customer.
  • Minor variations in colour, design, finish, or appearance caused by lighting, photography, manufacturing processes, or screen display differences.
  • Products returned without their original packaging, tags, or accessories.
  • Return requests raised after the permitted return period.

4. REPLACEMENT POLICY

Eligible products will be replaced with the same item, subject to availability.

Once the replacement request has been approved, the replacement product will be delivered within 3 days, subject to product availability, serviceable delivery location, and circumstances beyond the Company’s reasonable control.

If the same product is unavailable, we may:

  • Offer a similar or equivalent product; or
  • Provide store credit, wherever applicable.

5. RETURN PROCESS

To initiate a return, contact us by email or phone and provide the following information:

  • Order ID
  • Details of the issue
  • Supporting photographs, videos, or other relevant evidence

Our team will review the request and communicate its approval or rejection.

If the return request is approved:

  • A pickup may be arranged by us; or
  • The customer may be asked to self-ship the product to the address communicated by our team.

6. RETURN SHIPPING

If the return is due to an error on our part, including delivery of a wrong, damaged, or defective product, we will bear the applicable return shipping cost.

In any other approved case, the return shipping cost may be borne by the customer.

7. INSPECTION & APPROVAL

All returned products will be inspected after receipt.

A replacement will be processed only after the returned product successfully passes inspection and complies with the eligibility conditions stated in this Policy.

8. REFUND, IF APPLICABLE

Refunds shall be applicable only in accordance with our separate Refund Policy.

Approved refunds will be processed within 3–5 working days. The time required for the amount to reflect in the customer’s account may depend on the bank, payment gateway, or payment method used.

9. REJECTION OF RETURNS

We reserve the right to reject a return or replacement request if:

  • The product does not meet the eligibility criteria.
  • The evidence provided is insufficient, false, altered, or misleading.
  • The product shows signs of use, wear, alteration, or customer-caused damage.
  • The request is submitted after the permitted time period.
  • The returned product does not match the product originally delivered.

10. MODIFICATION OF POLICY

We reserve the right to update, amend, or modify this Policy at any time without prior notice.

Any revised version will become effective from the date it is published on the Website.

11. GRIEVANCE OFFICER

For any return or replacement-related concerns, please contact:

Phone: +91 9462477389
Email: info@crystalbytejewelry.in
Alternate Email: crystalbyte7398@gmail.com

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

12. CONTACT US

For any questions or concerns regarding returns, replacements, or this Policy, please contact us using the details provided above.